Last Updated: 24 April 2025
100% Digital Delivery. Triplogy is a service-based Online Travel Agency. All deliverables — booking confirmations, e-tickets, hotel vouchers, itineraries — are delivered digitally via email. There is no physical product, no physical shipping, and no courier involved in any transaction.
Triplogy, operated by Volantix Flights Private Limited, is an Online Travel Agency (OTA) that sells travel packages and services — including holiday tours, hotel bookings, flight inclusions, transfers, and activity arrangements. These are intangible, service-based products.
When you purchase a travel package from Triplogy:
Transaction values typically range from ₹15,000 to ₹5,00,000 per booking depending on the package, destination, duration, and group size.
Triplogy does not ship or courier any physical items. There are no shipping fees, delivery charges, or courier costs associated with any Triplogy transaction. All documents are provided electronically and are fully valid for travel purposes.
Note for international travellers: While Triplogy provides digital vouchers and e-tickets, certain countries or airlines may require physical passports, printed visas, or specific physical documents at immigration. It is your responsibility to print any documents if required by your airline or destination country's regulations.
Upon successful payment confirmation, you will receive the following documents digitally:
Email confirmation with Booking ID, summary of package, amount paid, and payment receipt
Day-by-day itinerary PDF covering all activities, sightseeing, meals, and inclusions
Confirmation vouchers for each hotel/resort, with check-in details and reservation numbers
Electronic flight tickets (where flights are included), with PNR numbers and airline details
Airport pickup/drop details, driver contact, vehicle type, and transfer timing
24/7 emergency helpline, local guide contacts, and destination support team numbers
All timelines below are measured from payment confirmation (when your payment has been successfully processed and verified):
| Document | Format | Delivery Timeline | Sent To |
|---|---|---|---|
| Booking Confirmation & Payment Receipt | Email + PDF | Within 1 hour | Registered email |
| Detailed Day-by-Day Itinerary | PDF attachment | Within 24 hours | Registered email |
| Hotel / Resort Vouchers | PDF per property | Within 24–48 hours | Registered email |
| Airline E-Tickets (if included) | PDF / PNR email | Within 24–48 hours | Registered email |
| Sightseeing / Activity Tickets | PDF / QR codes | Within 48–72 hours | Registered email |
| Airport Transfer Details | 48–72 hrs before departure | Registered email + SMS | |
| Emergency Contact Sheet | 48 hours before departure | Registered email | |
| Invoice / GST Tax Receipt | Within 24 hours of payment | Registered email |
Business day definition: Our delivery team operates Monday–Saturday, 10:00 AM–7:00 PM IST. Bookings made outside these hours will be processed on the next business day. For last-minute bookings (less than 72 hours before departure), our team will prioritise immediate processing.
Here is exactly what happens after your payment is confirmed:
Automated email sent immediately after payment gateway confirms successful transaction. Includes Booking ID, package summary, amount paid, and payment reference number. This is your proof of purchase.
Our operations team reviews your booking, confirms all services with suppliers, and sends your detailed itinerary PDF along with any immediately available vouchers or tickets.
All hotel vouchers, flight e-tickets, and activity bookings are compiled and sent as a complete document set. You will receive one consolidated email with all attachments organised clearly.
Final email with transfer confirmation details, driver/guide contact numbers, destination emergency contacts, and any last-minute travel advisories or tips for your destination.
Final GST-compliant invoice sent within 24 hours of payment. Post-travel, you will receive a short feedback request. Your reviews help us improve and assist future travellers.
If you have not received your booking confirmation within 1 hour of payment, or any other documents within the stated timelines, please follow these steps:
Urgency flag: If your travel date is within 48 hours and you have not received documents, please call us immediately at +91 9318181883. Do not rely solely on email for urgent pre-departure queries.
Triplogy will re-send any document at no charge in the following circumstances:
To request a resend, email support@triplogy.com with your Booking ID and the specific document(s) required. We will resend within 2 business hours during office hours.
In the rare event that a hotel voucher, airline ticket, or other document requires reissuance due to supplier error, Triplogy will manage the reissue process on your behalf at no additional charge.
It is important that you review all documents carefully upon receipt and notify us of any errors promptly:
Any discrepancies must be reported to bookings@triplogy.com within 48 hours of receipt, or at least 72 hours before departure (whichever is sooner). Corrections requested after this window may incur supplier amendment charges, which will be communicated before proceeding.
Triplogy accepts no liability for issues arising from errors that were not reported within the stated timeframe.
For any queries related to document delivery, please contact our support team:
When contacting us about a delivery issue, always include your Booking ID and the email address used at the time of booking to help us resolve your query quickly.
Haven't received your documents?
Contact us immediately — we'll resend within 2 business hours.
