Last Updated: 24 April 2025
This policy applies to all travel packages, tours, and services booked through Triplogy.com, operated by Volantix Flights Private Limited. Please read this policy carefully before making a booking. By completing a booking you agree to these terms.
Triplogy understands that travel plans can change. We have designed this Refund and Cancellation Policy to be fair, transparent, and straightforward. The policy applies to all holiday packages, tour bookings, and ancillary services purchased through Triplogy.com or through our customer service team.
Cancellation requests must always be submitted in writing to cancellations@triplogy.com with your Booking ID. Verbal cancellations will not be accepted. The cancellation date is the date on which written notice is received by Triplogy, not the date of travel.
If you wish to cancel your booking, the following cancellation charges and refund percentages apply based on the number of days remaining before your scheduled departure date:
| Notice Period (Before Departure) | Cancellation Charge | Refund of Total Package Value |
|---|---|---|
| 30 days or more | 20% of package value | 80% Refund |
| 15 to 29 days | 50% of package value | 50% Refund |
| 7 to 14 days | 75% of package value | 25% Refund |
| Less than 7 days | 100% of package value | No Refund |
| No-show (failure to travel without prior notice) | 100% of package value | No Refund |
Important: Cancellation charges are calculated on the total package value inclusive of taxes. The above schedule applies to standard packages. Certain promotional, discounted, or "non-refundable" packages may have different terms, which will be explicitly stated at the time of booking.
For departures during peak holiday seasons (Christmas, New Year, Diwali, summer holidays), long-haul international tours, or specially negotiated group departures, cancellation charges may be higher. These will be clearly communicated in your booking confirmation.
Triplogy reserves the right to cancel any booking or tour in the following circumstances:
If Triplogy cancels a booking for any reason other than your own fault or force majeure, you will receive a full refund of the amount paid within 14 business days. Alternatively, at your option, we will offer a full credit note valid for 12 months toward a future booking of equal or greater value.
Once a cancellation has been processed and approved by our team, refunds will be credited to the original payment method as per the following timelines:
Please note: Triplogy processes refunds promptly. However, the actual credit to your account depends on your bank's processing timelines, which are outside our control. If you do not receive your refund within 14 business days of our confirmation email, please contact support@triplogy.com with your Booking ID.
Certain components of travel packages are inherently non-refundable regardless of when the cancellation occurs. These include:
Important: The above non-refundable components will be clearly itemised in your booking confirmation and invoice. Triplogy will always endeavour to recover maximum refunds from airlines, hotels, and other suppliers on your behalf, but cannot guarantee recovery of these amounts.
If you wish to modify your booking (change of dates, destination, hotel, or number of travellers) rather than cancel, the following applies:
Triplogy will always try to accommodate reasonable amendment requests but cannot guarantee availability of revised bookings, particularly during peak season.
To cancel your Triplogy booking, please follow these steps:
Cancellation Email: cancellations@triplogy.com | Phone: +91 9318181883 (Mon–Sat, 10 AM–7 PM IST)
Triplogy shall not be liable for any failure or delay in performance of its obligations where such failure or delay results from circumstances beyond our reasonable control. Force majeure events include, but are not limited to:
In the event of a force majeure cancellation, Triplogy will offer the choice of: (a) a full credit note valid for 12 months, or (b) a refund of recoverable amounts after deducting non-refundable supplier costs. Triplogy will use best efforts to recover maximum amounts from suppliers but cannot guarantee full recovery in force majeure situations.
If you are dissatisfied with the cancellation or refund outcome, you may escalate your concern by emailing support@triplogy.com with the subject line "Refund Dispute – Booking ID [Your ID]". Our senior customer experience team will review and respond within 5 business days.
All disputes shall be subject to the jurisdiction of the courts of New Delhi, India, and governed by the laws of India.
Questions about this policy?
Our team is happy to clarify any aspect before you book.
