Last Updated: 24 April 2025
This Privacy Policy explains how Volantix Flights Private Limited ("Triplogy", "we", "us") collects, uses, stores, and protects your personal data when you use triplogy.com or engage our travel services. This policy complies with the Information Technology Act, 2000 (India), the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with global best practices including GDPR principles.
The data controller responsible for your personal information is:
We collect the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, passport number, nationality | At booking or enquiry |
| Contact Data | Email address, phone number, postal address | At enquiry, booking, or contact form |
| Payment Data | Card type, last 4 digits, UPI ID, billing address | At payment (via secure gateway) |
| Travel Preferences | Preferred destinations, dietary needs, special assistance, room preferences | At booking or on request |
| Usage Data | IP address, browser type, pages visited, time spent, referring URL | Automatically via cookies/analytics |
| Communication Data | Emails, chat transcripts, call recordings (with notice) | When you contact us |
| Marketing Data | Email preferences, subscription status, offer redemptions | When you subscribe or book |
Sensitive Data: We do not store full card numbers, CVV codes, or bank account numbers on our servers. Payment processing is handled by PCI-DSS Level 1 certified payment gateways. Passport details are stored only as long as necessary for your booking.
We use your personal data for the following purposes:
We process your data on the following legal bases:
We share your personal data only where necessary with the following categories of recipients:
We never sell your data. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. All third-party processors are bound by data processing agreements requiring them to maintain appropriate security and use data only for specified purposes.
Your data is stored on secure servers hosted in India and/or within the European Economic Area (EEA) by reputed cloud service providers. We implement the following security measures:
While we take all reasonable precautions, no system is completely immune to breaches. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.
You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality. For full details, please refer to our Cookie Consent settings accessible from the footer of every page.
We retain personal data only as long as necessary for the purposes for which it was collected:
Upon expiry of the retention period, data is securely deleted or anonymised so it can no longer identify you.
Depending on your jurisdiction, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data ("right to be forgotten") where no legal obligation requires retention.
Object to processing based on legitimate interests or for direct marketing.
Request restriction of processing in certain circumstances.
Receive your data in a structured, machine-readable format.
To exercise any of these rights, email privacy@triplogy.com with the subject "Privacy Rights Request" and your name and booking ID. We will respond within 30 days. Identity verification may be required before we process your request.
Withdrawing Marketing Consent: You can unsubscribe from marketing emails at any time using the "Unsubscribe" link in any email, or by emailing privacy@triplogy.com. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
Our services are not directed to children under 18. We do not knowingly collect personal data from children. Bookings on behalf of minors must be made by a parent or legal guardian who accepts responsibility for the minor's data.
If we become aware that we have collected data from a child under 18 without verified parental consent, we will delete that data promptly. Please contact privacy@triplogy.com if you believe we have inadvertently collected a child's data.
When you book international travel, your data must necessarily be transferred to service providers in destination countries (hotels, airlines, ground handlers). These transfers are necessary for the performance of your contract and are protected by:
For transfers to countries outside India, we ensure appropriate safeguards are in place as required by the IT Act and applicable international standards.
For all privacy-related queries, requests, or concerns, please contact our Privacy team:
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In India, this is the Ministry of Electronics and Information Technology (MeitY). EU/EEA residents may contact their national Data Protection Authority.
Privacy questions?
Email us at privacy@triplogy.com — we respond within 30 days.
